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About Us This web site is owned and operated by The Green Edge who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use the details below.

Our Contact details:
The Green Edge
Shop 2b 229 Lutwyche Rd Windsor QLD 4030 AUSTRALIA
Phone: (07) 3861 1132
Email: info@greenedgeonline.com.au


Making A Purchase
Shipping And Handling
Delivery Schedule We do our best to process your order as soon as we can. If what you have ordered is in stock we will normally send your order to you within 2 business days. How long it takes to reach you depends on where you are and the delivery method.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If a product is unavailable when you order it, we will notify you before sending the rest of your order. We may offer an alternative product, send your order without he unavailable product, or we can retain your order until the unavailable item is back in stock.
Tax Charges All prices are GST-inclusive. There are no additional tax charges.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. Please let us know immediately if you are not satisfied with the quality of your purchases, as claims will not be accepted after 24 hours after delivery.
Reaching Us If you need to reach us, please email us at admin@greenedgeonline.com.au. Alternatively, you can call on (07) 3861 1132.
Privacy Policy The Green Edge does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy If you are not satisfied with your order please contact us within 24 hours of receiving it, as claims will not normally be accepted after this time. Do this by contacting us by email or telephone and quoting the order number supplied to you. We will correct any errors promptly or refund/replace any faulty goods that you return to us. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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